Best Practices

Best Practices

One of the most requested tracks each year is learning about best practices from peers and experts. These sessions will address innovations, new learning theories, as well as tips and techniques for avoiding costly mistakes and improving successful outcomes. Session speakers cover both the public and private sectors, as well as non-profits and higher education. Join Learning! 100 innovators like Cisco and American Heart Association, as well as the Scripps Health and the Department of Defense, when they share their secrets to driving performance.


Creating an Adaptive Learning Environment, Sponsored by: American InterContinental University
Monday, August 26th, 9:45 a.m. – 11:00 a.m.
Dr. Jeannette K. Jones, RCC & Dr. Susan Malekpour, American InterContinental University

American InterContinental University has begun a learning initiative that incorporates technology to create a customized learning experience. Begun in the undergraduate general education courses, the initiative is expanding into content specific areas. This engaging presentation will share the adaptive process, discuss design considerations, provide a glimpse into the technology used, and present real-time case study experiences for participant discussion.


5 Ways for HR to Think Like a Startup
Monday, August 26th, 9:45 a.m. – 11:00 a.m.
Sam Haider, Intuit, Inc.

Intuit’s HR team is thinking like a startup to bring better products to the company’s most valuable customers – its own employees. The result? More engaged employees and teams, taking charge of their development and careers.


Best Practices in Learning & Development
Monday, August 26th, 9:45 a.m. – 11:00 a.m.


Creating Irresistible Learning
Monday, August 26th, 2:00 p.m. – 2:45 p.m.
Kim Hannan, Equity Residential

Creating irresistible training and learning involves a few simple steps.  Join this session to discover how to transition the learning culture for your organization using tone, visuals and gamification.  Participants will see examples of before and after learning resources, learn about how to add personality and tone that people will pay attention to, and see that gamification is much more than just adding a Jeopardy quiz to the end of an e-learning module. And, it’s really not as hard as you think.  After this session, participants will be able to: Create an engaging tone for learning communications; Use visuals for learning communications and,  apply gamification concepts to traditionally “boring” e-learning, like software and compliance training.


Best Practices in E-learning
Monday, August 26th, 5:15 p.m. – 6:00 p.m.


Learning! 100: Mobile Learning & Gamification at Cricket U
Tuesday, August 27th, 9:45 a.m. – 10:30 a.m.
John Moxley, Ph.D., Cricket Communications

We are now in our second year of using mobile learning and gamification.  The cuts and bruises have healed and and the training wheels are off! We will show user satisfactions results, our learning platform UI, initial games, and how we are going beyond learning to reinforce behaviors. .   Attend this session if you want a hands-on experience that can help you take your first steps in mobile and gamification. John’s sessions always rank 5 out of 5!


Learning! 100: Launching DAU’s Teaching and Learning Lab (TALL) by DAU
Tuesday, August 27th, 10:45 a.m. – 11:30 a.m.
Chris Hardy, Ph.D., LPC, DAU

Share DAU’s implementation of our unique facility and our process to research and assess emerging technologies, methodologies and best practices for possible deployment within both DAU’s online and resident course offerings.

The TALL:

-Provides Faculty Skills Training
- Supports pilots that incorporate new software and technologies
-Investigates new technologies (e.g., 3D Virtual Worlds)
-Provides realistic build conditions and challenges that may be experienced in DAU’s production environment
-Expands Web 2.0 usage (e.g., Social Media)
-Supports mobile initiatives and testing
-Investigates integration of new tools & technologies
-Gathers Lessons Learned/Best Practices for Technology deployment


Best Practices in Learning & Development
Tuesday, August 27th, 10:45 a.m. – 11:30 a.m.


Extreme Optimization of Sourcing Effectiveness – How to have Sourcing and Recruitment work Well Together
Tuesday, August 27th, 11:45 a.m. – 12:30 p.m.
Shally Steckerl, The Sourcing Institute

With today’s turbulent talent marketplace constraints, effectiveness only delivers average results. The extreme optimization of existing recruitment teams is required in order to establish talent identification practices that yield a virtuous cycle of sustainable competitive advantages. This advanced module shows leaders how to conduct an ingenious and innovative diagnostic to identify their team’s development path and ways for them to improve how they work together. Learn how to easily compare the productivity and efficacy of sourcers to that of recruiters and be able to compare performance between them regardless of their diverse roles, experience level, and industry specialties.


Modular Learning: From Concept to Business Impact
Tuesday, August 27th, 11:45 a.m. – 12:30 p.m.
Ken Hubbell, Ingersoll Rand

The concept of modular learning has been a popular conversation piece in learning circles for decades. Over the past four years my team and I have taken the conversation off of the drawing board and into our business to create a truly modular framework for scalable, sustainable learning. This session will showcase three practical examples of modular learning, provide some guidelines for implementing a similar strategy in your own businesses and a preview of what is on the horizon with Tin-Can and other technology integration.


Best Practices in Learning & Development 
Tuesday, August 27th, 12:45 p.m. – 1:30 p.m.


Learning & Development Emerging Measurement Practices
Tuesday, August 27th, 2:00 p.m. – 2:45 p.m.
Jeff Berk, KnowledgeAdvisors

This presentation will share the latest topics on the minds of L&D practitioners as it relates to emerging measurement practices including executive reporting, social learning, scrap learning, strategic program measurement, and building a business case for analytics.  Glimpse into the latest trends and challenges on the minds of thought leaders and practitioners and glean creative insights to augment your learning analytics strategies now and beyond.


UCLA Mentoring/Coaching Program for Online Instruction & Facilitation
Tuesday, August 27th, 3:00 p.m. – 3:45 p.m.
Dr. Carla Lane, The Education Coalition

Online faculty development has become too complicated to cover even the basics in short training courses.  Traditional training courses no longer meet the needs of SMEs who must produce media rich courses that create self-directed learners in a facilitated environment. Clearly, there are too many topics from course development, instructional design, technology selection, media production, LMS posting, to facilitation. UCLA developed a new coaching/mentoring program that successfully did this for 70 courses in less than 9 months. The method surmounted the obstacles for new SMEs effectively and efficiently and will guide the audience in doing this at their institutions.


Learning! 100: Social Learning Communities Keep Users Engaged and Growing
Tuesday, August 27th, 3:00 p.m. – 3:45 p.m.
Jeanne Beliveau-Dunn, Learning@Cisco

Many organizations and education institutions are seeking significant changes in instructional models and improvements in employee skills to achieve 2013 organization goals. Social Learning Communities have emerged as a primary strategy to achieve these goals. A prime example of this is the Cisco Learning Network, a comprehensive, worldwide social-learning community that has engaged millions of users in more than 270 nations.

Ms. Dunn will share how Cisco leverages a variety of tools and communities to help customers, partners and employees realize the benefits of social learning. You will learn: How to build a successful social learning network that keeps users engaged and growing; How social learning networks can boost business ROI; and, how to leverage social learning networks to benefit employees.


Learning! 100: Learning Innovation at Work
Wednesday, August 28th, 9:45 a.m. – 10:30 a.m.
Joe DiDonato, Elearning! Media Group, Karl-Heinz Ohler, Hertz & Invited Panelists

These Learning! 100 winners earned their honors in 2013 for re-inventing their organizations. From teaching music via YouTube to re-inventing the learning eco-system in the Dept of Defense, these Learning! 100 have innovated to success.  You will learn: How they re-invented their roles and ecosystems; the response from their staff, students and leaders; about their experiences, outcomes and programs.  Tap their expertise and grow your network of experts.


Learning! 100: Sales Performance
Wednesday, August 28th, 1:45 p.m. – 2:30 p.m.
Joe DiDonato, Elearning! Media Group, Tracy Rex, Verizon & Miller-Coors Invited Panelist

In 2012, three of the top 5 training priorities were sales related according to the 2012 E-learning User Study. In this session, meet two Learning! 100 first time honorees who unleashed their sales training programs to achieve outstanding results.   Miller-Coors’ “Pop the Top” sales program was re-aligned to corporate goals and customer objectives.  Through the sales academy and customer-storylines, the sales team achieved a 75% increase in sales competency, 15% increase in close rates and 60% customer partnerships.   Verizon will also share their ‘Heroes Program.’  Verizon’s new CRM and social networking platforms enabled their global sales team to create a social learning and communication forum where 22,000 users have contributed over 1,000,000 collaborative suggestions, and produced 315,000 opportunities since implementation.  Verizon’s “Hero Experience” was an innovative and intensive transformation experience.  That experience leveraged a multi-week, pre- and post-enablement process that delivered lasting behavior change while creating a sense of global community and enthusiasm for the Verizon transformation effort.  Tracy will discuss the process of nominating “Heroes” from 19 business units, the 3-day training session that laid out the Hero role, platform policies and procedures, and how they built a sense of community and open collaboration across their respective teams.


Learning! 100 Roundtable
Wednesday, August 28th, 3:45 p.m. – 4:30 p.m.

During ELCE, the 2013 Learning! 100 are honored. These learning organizations are recognized for exceptional performance, robust learning cultures, innovation and collaboration. Meet these leaders at this roundtable discussion. Bring your questions, talk one on one, or in a group around specific topics. This is your time to Network. Learn. Share.